Family Liaison Officers
Our Family Liaison Officers (FLOs) are available 24/7 to provide parents with emotional support and facilitate the provision of the practical and therapeutic services they need.
Crisis household support
Our Family Liaison Officers often know exactly what a family needs even before they do. They can arrange services such as: cleaning help or a hot meal when parents have had a prolonged or unexpected hospital admission. It’s these practical services which seem small that can make a huge difference between families coping or not.
Many ill children have very specialist equipment needs, such as a chair for a child with uncontrolled pain or a braille Monopoly set. We can take the stress away for parents by researching and providing them with this equipment.
The diagnosis of a child needing round-the-clock care and, with it, possibly the loss of one or both incomes, can plunge a family into financial hardship. Benefits are becoming more complicated and some parents give up, rather than face the mountain of bureaucracy to get the help that they are entitled to. Camp Simcha’s benefits specialist, Anne has many years of experience in care homes and for charities, advising people on benefits. On an individual basis, she can support families and explain what benefits or other help they are entitled to through local and health authorities.
“The main help is in completion of complex and very long forms needed to apply for benefits. I have nearly 40 years’ experience of this and even if the formats change they don’t daunt me like they would families already in an emotional state.” Anne Shine Benefits Advisor